Last updated: March 2026

This Privacy Policy describes how Topshelf ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Topshelf website.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or interact with our services, we may collect certain types of information, including personal information that you provide directly to us and information collected automatically.

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Create an account

• Place an order

• Subscribe to our newsletter

• Contact our support team

• Participate in promotions or surveys

This information may include:

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details

• Order history

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

• IP address

• Device type and browser information

• Pages viewed and time spent on the website

• Referring website or source

• Interaction with website features

This information helps us improve the performance and usability of our website.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and fulfill orders

• Provide customer support

• Communicate with you regarding orders or inquiries

• Send promotional emails and marketing communications (where permitted)

• Improve our website and services

• Prevent fraud and enhance security

• Comply with legal obligations

3. Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment processors

• Shipping and logistics providers

• Website hosting and technology partners

• Marketing and analytics providers

We only share the information required for these providers to perform their services.

We may also disclose information where required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

• Remember your preferences

• Understand how visitors interact with our website

• Improve website performance

• Deliver relevant marketing and advertising

You can choose to disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of the website.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

When personal information is no longer required, we will securely delete or anonymise it.

6. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your personal data

• Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Topshelf.

We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies separately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.

Any updates will be posted on this page with the updated revision date.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Email: support@topshelf.com
Business Hours: Monday – Friday, 9:00am – 5:00pm (AEST)