This Shipping Information page outlines the policies and procedures relating to the shipment and delivery of orders placed through the Topshelf online store.

1. Order Processing

All orders placed through the Topshelf website are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information where applicable.

During peak periods, promotions, or public holidays, order processing times may be slightly extended.

2. Shipping Locations

Topshelf currently ships to addresses within Australia.

We do not currently offer international shipping through our online store. If international shipping becomes available in the future, this policy will be updated accordingly.

Orders must be shipped to a valid residential or business address. We are unable to deliver to certain restricted locations.

3. Shipping Methods and Delivery Times

Delivery times vary depending on the destination and the shipping method selected at checkout.

Estimated delivery timeframes are as follows:

• Standard Shipping: 3–8 business days

• Express Shipping: 1–3 business days

Please note that delivery timeframes are estimates only and are not guaranteed.

Delivery times may be affected by:

• Courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• High-volume sales periods

4. Shipping Costs

Shipping costs are calculated at checkout based on the delivery location, shipping method, and the size or weight of the order.

From time to time, Topshelf may offer free shipping promotions or discounted delivery options. These promotions will be clearly communicated on the website and may be subject to additional terms.

5. Order Tracking

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring the progress of their shipment using the tracking link provided.

If you have not received tracking information within 3 business days of placing your order, please contact our support team.

6. Delivery Issues

Topshelf is not responsible for delivery delays caused by third-party courier services once an order has been dispatched.

If your order has been marked as delivered but cannot be located, please contact the shipping provider directly. If further assistance is required, you may also contact our customer support team.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of checkout.

Topshelf will not be responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible. While we will attempt to assist, we cannot guarantee that changes can be made once an order has been processed.

8. Lost or Damaged Items

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

To assist with resolving the issue, customers may be required to provide:

• Order number

• Photographs of the damaged item (if applicable)

• Additional delivery details

Each case will be reviewed individually, and appropriate resolutions may include replacement, store credit, or refund in accordance with our Returns Policy.

9. Contact

If you have any questions regarding shipping or delivery, please contact our support team.

Email: support@topshelf.com
Business Hours: Monday – Friday, 9:00am – 5:00pm (AEST)